Your business can be one stop in a plan with other businesses.
Customers looking for a workable day can discover services they had not considered. Haziq names his car wash but leaves breakfast to the concierge. It checks each business's actual availability, builds the plan and books both stops once he agrees. No app or account is needed.
Sanang
An exterior wash for my Hilux on Thursday at 8 in the morning, and somewhere nearby for breakfast afterwards, please.
Kilat Detailing can wash your Hilux (Pickup) at 8:00. Kopi Lane Café is seven minutes away and has a table at 9:15. Shall I book both?
Yes, please.
Both are booked. Your plan for Thursday morning is below.
Example conversation. Names, times and prices are illustrative.
Haziq's Thursday morning
Thu 1 Oct, 2 bookings
08:00
Kilat DetailingExterior wash, Pickup, Bay 1 B-5462
7 minutes to the café
09:15
Kopi Lane CaféBreakfast, table for 1 B-4821
Add to calendarDirections
Works with every shop on the mapSeveral bookings in one conversationLoyalty stamps recorded automatically
Customers can also browse businesses on the map.Open the map
12:00 Midday at the barbershop
What the concierge does for your business.
Sanang gives your customers a concierge on Telegram, with WhatsApp to follow. It finds businesses that fit their day, builds a plan and arranges the bookings once they agree. Your team receives the appointments on one board.
Cornershop BarbersThu 1 Oct
AimanRizal14:00
HafizSkin fade
AmirHaircut, paid
15:00
Available
DanishBeard trim
17:15
ShafieeB-4821
Available
Example board. Names and bookings are illustrative.
New customers can find you
You are found because you fit the customer's day. Haziq named his car wash but left breakfast to the concierge. Kopi Lane Café became the next stop and received a booking.
Bookings ready for your team
The service, time, customer and the staff member or bay come together on your board, so your team can prepare.
A route to the next visit
A digital loyalty card keeps the reward visible and puts Book again beside the customer's progress.
14:00 Across the street
Suitable for many kinds of business.
Every business on Sanang is booked in one of three ways. You choose the one that fits when you set up, and the concierge, your booking page and your board all follow it.
A person
One customer at a time with a named member of staff. Customers can choose who serves them or take the first available. Each person has their own working hours and time off.Barbers, dentists, tutors, photographers
A space
Several customers at once, up to the capacity you set. Customers do not choose which bay, room or table. A car wash with three bays takes three cars at the same time.Wash bays, clinic rooms, restaurant tables, event venues
Items for hire
Customers choose how many and for how long, by the day or by the hour. Your stock is checked for every day or hour of the hire, so the same tent is never promised twice.Tents and canopies, sound systems, vehicles
Hair lineBarbers, salons, nail studios. Customers choose a staff member or the first available.
Vehicle lineCar washes, detailing, workshops. The vehicle size sets the time and the price.
Health lineClinics, dentists, physiotherapy. A practitioner or a room, with a deposit if you require one.
Hire lineTents, equipment, vehicles. By the day or by the hour, with your stock checked for each booking.
Food lineCafés, restaurants, bakeries. Tables booked for a time, for the size of the party.
Other businessesTutors, tailors, photographers, pet groomers, event venues and more.
Settings every business has
Sizes and extras that change the time and price, such as a vehicle size or an added wax.
A gap before or after each appointment for cleaning or preparation.
A deposit, full payment in advance, or payment on arrival, for each service.
How much notice you need, how far ahead customers can book, and a daily limit if you want one.
Opening hours for each person, bay or room, with holidays and time off.
16:00 Afternoon rain
An assistant for your staff.
The merchant agent joins your team's private Telegram group. It answers questions about the day, prepares changes when staff discuss them, and keeps everyone informed. Nothing is changed until a member of staff with the right permission confirms it.
Cornershop team
New booking: Siti, skin fade with Rizal, today at 4:30. Booked through the concierge.
NadiaAiman is unwell today. Could we move his 5 o'clock appointment?
SanangAiman's 5:00 is Hafiz, haircut. Rizal is available at 5:15. Shall I move it to Rizal? Hafiz will be asked to confirm the new time. Confirm
Confirm
SanangMoved to Rizal at 5:15. Hafiz has been asked to confirm.
How much have we taken today?
Sanang11 visits so far today. B$212 has been paid and B$48 is still to be collected at the counter.
Example conversation. Names, times and prices are illustrative.
Answers questions about the day
Who is next, which times are free, today's takings and deposits still to be paid.
Prepares changes for confirmation
When staff discuss moving, cancelling or marking a booking paid, it prepares the change for someone to confirm.
Books walk-ins and phone calls
Staff can book a customer from the group. The customer confirms the booking in their own chat.
Keeps the team informed
New bookings, cancellations, payments and customer questions are posted to the group, or sent privately to the person responsible.
Passes on customer questions
Questions and complaints become tickets that can be assigned to a member of staff and answered on behalf of the shop.
Roles and permissions
You decide who can confirm changes, see payments or reply to customers. The assistant acts as the staff member who asked.
Telegram only. B$19 per month on top of Standard, with a monthly usage allowance.
At the car wash, a customer cancelled because of the rain, and the slot was offered to the next customer on the waiting list.
18:00 Evening at the car wash
Payments go directly to your account.
Sanang does not hold customer payments. Deposits and bills are paid into your Pocket, QR or bank account, and Sanang records each payment, issues a numbered receipt and updates the booking.
KILAT DETAILINGR-0042
Full detail (SUV)B$234.00
Member discount 10%-B$23.40
Deposit paid (Pocket)-B$50.00
Balance at counterB$160.60
B-3317Mon 5 Oct 09:00
18:30 The next visit
Bring your customers back.
The visit earns a stamp. The reward gives Haziq a reason to return.
Kilat Detailing 3 / 5
1234FREE
Two more washes for a free exterior wash.Book again
The visit counts
After the wash, Haziq's card shows three of five stamps. He can check his progress on his phone instead of keeping a paper card.
The reward stays visible
Two more stamps take him to a free exterior wash. Your business sets the reward and the terms.
The next booking is close
Book again takes him straight back to your services, or he can ask the concierge to arrange another wash and breakfast.
His next message to the concierge
Book my next wash at Kilat on Saturday, and coffee at Kopi Lane afterwards.
20:00 After closing
Customers can continue to book after your shop has closed. New bookings are on your board when you open the next morning.
Put your business in front of the concierge.
Be discoverable when your business fits someone's day, and turn that match into a booking your team can deliver.
Add your services, prices and hours.Tell us who or what customers book: staff, bays, rooms or items for hire.
Make a test booking.Book yourself through your booking page and see it arrive on your board.
Share your QR code.Place it at the counter and add your booking link to your social media pages.
Kaunter is a point-of-sale system built to work with Sanang. Payments taken at the counter will be recorded against the booking, retail sales will count towards the customer's loyalty card, and each receipt will be linked to the appointment. It will also include an assistant that reviews your sales and suggests improvements.
Frequently asked questions
Do customers need to install an app?
No. Customers message Sanang on Telegram, with WhatsApp to follow, or book through your booking page.
Where are payments made?
Directly into your own Pocket, bank or QR account. Sanang does not hold customer funds.
Can I manage more than one shop?
Yes. Each shop can be added from the same login.
Can other shops see my customers?
No. Your customer list and notes are visible only to your shop.
Can I cancel Standard?
Yes. Standard is billed monthly and can be cancelled at any time. Your shop then remains on the Free plan.
How is customer data protected?
Customer information is handled in accordance with Brunei's personal data protection requirements. Customers may request access to, or deletion of, their data.