Privacy notice

Last updated [date]

This notice explains how Sanang, operated by [company legal name] in Brunei Darussalam, handles personal data when customers book through the concierge or a booking page, and when businesses use Sanang to take bookings.

What we collect from customers

• Your phone number, which is how we identify you. There are no customer passwords.
• Your name, and the messages you send to the concierge.
• Your bookings, including the business, service, time and price.
• Your loyalty cards, if you choose to join them.
• Payment records for deposits and bills. Payments are made directly to the business; we do not receive or store card numbers.

What we collect from businesses

The account email of each person who signs in, the business's name, services, prices, opening hours and payment details, and the staff and roles the business sets up.

How we use it

To make, change and cancel bookings; to send you messages about them; to pass your questions and complaints to the business concerned; to record payments and loyalty stamps; and to keep the service secure and working.

Who can see it

A business sees only the bookings, messages and details that concern it. Your details are shared with a business when you book with it, or when you agree to its invitation. A business never sees your bookings or details held by another business.

We use service providers to run Sanang: hosting, messaging channels such as Telegram, AI model providers that process messages so the concierge can reply, and payment providers. They process data only to provide their service to us.

How long we keep it

[Retention period and rules]

Your choices

You can ask to see, correct or delete the personal data we hold about you. Send your request to the concierge from your own chat, or email [privacy contact email]. You can leave any loyalty card at any time.

Contact

[Company legal name], [address]. Email: [privacy contact email].